Whilst we always have rigorous health and hygiene practices at the Premium Chocolate Company, in response to the current situation we want to assure our customers we are taking extra precautions to ensure the health and safety of our customers and staff during this time, in order to minimise the risk of Coronavirus transmission.

Following the current government advice, both our online store and retail front remain open during this time – with some extra options and measures in place for both the protection and convenience of our staff and customers.  As a small, family owned and operated business, we take the current situation very seriously for our community and we are working closely with our staff and customers to limit contact where possible.


  • We are now offering Click & Collect, to enable customers to browse and select their order from the comfort of their home, and collect their order during our opening hours.
  • Orders can be collected from our retail front in Braeside, and we ask that you please follow the additional social distancing measures when you visit.
  • For same day delivery, please place your order prior to 11am.


  • We are adhering to strict social distancing rules, and for this reason ask you to wait outside the store should there be more than 4 customers inside when you arrive.

Limiting contact between customers in our shop front will keep everyone healthy, and we thank you for your patience and understanding during this time.


  • Understanding it may be difficult or inconvenient to visit our store, or that people are choosing to stay home during this time, we continue to offer delivery on all of our products via Australia Post and StarTrak.  
  • At present, there are no disruptions on our end to getting your orders sent out, though please note Australia Post are experiencing a high volume of traffic at this time.

We hope all of our customers stay safe and healthy (except for eating chocolate) during this time. 

One thought on “COVID-19 UPDATE

  1. I had a very helpful phone call today . I have now ordered the correct chocolate to go in my brownies , the family will be sooo happy !!
    Thank you so much , happiness is a fabulous brownie with a cup of tea , lovely 😁

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